Cirencester Manager
Store Manager
What I do at Mountain Warehouse
The role of a Store Manager at Mountain Warehouse—a popular outdoor clothing and equipment retailer—involves a mix of leadership, operational, and customer service responsibilities. Here's a breakdown of the key duties:
🔹 1. Team Leadership & Management
- Recruiting, training, and developing store staff.
- Leading and motivating the team to hit sales targets.
- Managing staff rotas and ensuring adequate coverage.
🔹 2. Sales & Customer Service
- Driving store performance to meet or exceed sales goals.
- Delivering excellent customer service and resolving customer issues.
- Ensuring team members provide knowledgeable advice on outdoor gear.
🔹 3. Operations & Visual Merchandising
- Overseeing daily store operations: opening/closing, cash handling, stock control.
- Maintaining high visual merchandising standards in line with company guidelines.
- Ensuring promotions and seasonal campaigns are correctly executed.
🔹 4. Stock & Inventory
- Managing stock levels and making key decisions about stock control.
- Processing deliveries and organizing backroom stock efficiently.
- Handling stock loss and shrinkage through loss prevention practices.
🔹 5. Health & Safety / Compliance
- Ensuring the store complies with health and safety standards.
- Upholding company policies and procedures.
🔹 6. Reporting & Communication
- Reporting to area/regional managers on store performance.
- Communicating company updates and initiatives to the team.
Why Mountain Warehouse
Mountain Warehouse in Cirencester has garnered positive feedback from customers, particularly for its friendly and helpful staff, excellent service, and competitive pricing. Shoppers appreciate the well-organized store layout, which enhances the shopping experience. Additionally, the store offers convenient services such as ordering out-of-stock items with free delivery and notifying customers when items are restocked.cirencester.cylex-uk.co.uk
Overall, Mountain Warehouse in Cirencester is well-regarded for its customer service and value, making it a recommended destination for outdoor clothing and equipment.
Who am I?
I’m Dave Cheeseman, Currently working as a Store Manager in Cirencester, I have been here for two years now, I have a strong interest in customer service and retail.
I’ve worked in retail for over 30 years, where I've developed strong communication and problem-solving skills, and really enjoyed helping customers find what they needed.
I’m known for being reliable, approachable, and a quick learner. I enjoy working in busy environments and take pride in delivering a great customer experience. I currently look after RFID counts and Training compliance in my area and most recently supporting the business launch a new WFM and recruitment platform, which has been very exciting.
Outside of work, I enjoy gardening and spending time with my family, I enjoy eating out, I love music, mainly 80's but I am known to listen to classical to hard rock, I love to learn new stuff and get into the detail.
I’ve worked in retail for over 30 years, where I've developed strong communication and problem-solving skills, and really enjoyed helping customers find what they needed.
I’m known for being reliable, approachable, and a quick learner. I enjoy working in busy environments and take pride in delivering a great customer experience. I currently look after RFID counts and Training compliance in my area and most recently supporting the business launch a new WFM and recruitment platform, which has been very exciting.
Outside of work, I enjoy gardening and spending time with my family, I enjoy eating out, I love music, mainly 80's but I am known to listen to classical to hard rock, I love to learn new stuff and get into the detail.
Advice for prospective candidates
Great! If you’re applying for a Sales Advisor role at Mountain Warehouse in Cirencester, here’s some tailored advice to help you stand out—both in your application and at interview.
🌟 Top Qualities They Look For:
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Customer-first mindset – friendly, approachable, and helpful.
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Enthusiasm for the outdoors – you don’t need to be Bear Grylls, but having an interest in hiking, camping, or just being outside helps.
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Team player – you'll be part of a small, close-knit team.
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Adaptability – retail can be fast-paced, especially during promotions or holidays.
- Pro-activity – noticing when a customer needs help or when stock needs replenishment.
🧠 Know the Brand:
Mountain Warehouse sells affordable outdoor gear for hiking, camping, skiing, and general outdoor life. We are a very family-friendly and dog friendly store and we pride ourselves on value and practicality. In Cirencester, you’ll likely get both tourists and locals, so tailoring your approach matters.
✅ Application Tips:
- Tailor your CV to show customer service, sales, or retail experience.
- Mention any interest in the outdoors—even if it’s just weekend walks.
- If you’ve worked in a busy retail environment or with targets, highlight that.
💬 Interview Tips:
We're likely to ask questions like:
- “Tell us about a time you gave great customer service.”
- “How would you handle a busy store with lots of customers needing help?”
- “What would you do if a customer couldn’t find what they were looking for?”
- “Why do you want to work at Mountain Warehouse?”
👕 Dress code for the interview:
Smart-casual is a safe bet—neat, comfortable, and practical (maybe skip the hiking boots, though 😄).
Prep tip: Use the STAR method (Situation, Task, Action, Result) to answer experience-based questions.
🔥 Extra Tip
Pop into my Cirencester store before your interview. Say hi, browse the products, and get a feel for the layout. You can even mention it during the interview.