Team Leader
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
Leadership & Team Development:
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence:
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance:
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience:
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We would like to meet someone who is
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What's in it for you
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
- 1 weekend off per month, with 28 days annual leave, including Bank Holidays
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme
- Generous Colleague Referral Incentive
- Auto-enrolment Pension scheme
- A stable, successful and supported environment click here to hear from out
- Length of service awards
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
Über Mountain Warehouse
Bei Mountain Warehouse ist es uns ein Anliegen, unseren Kunden dabei zu helfen, die Natur zu genießen. Mit dem Fokus auf Nachhaltigkeit entwerfen wir Qualitätsprodukte, die für Abenteuer gemacht sind und lange halten, sei es zum Wandern, Laufen, Skifahren oder einfach nur zum Erkunden in der näheren Umgebung. Als Team verbindet uns die Leidenschaft für die Natur, unser Engagement für einen außergewöhnlichen Kundendienst und unser Glaube an die Zusammenarbeit, um Großes zu erreichen.
Wir schätzen Individualität und Teamarbeit, glauben, dass Vielfalt Innovation und Erfolg fördert, und setzen uns für die Schaffung eines integrativen und unterstützenden Arbeitsplatzes ein, an dem sich jeder geschätzt und befähigt fühlt. Ganz gleich, ob Sie ein außergewöhnliches Einkaufserlebnis schaffen, Innovationen hinter den Kulissen vorantreiben oder die Zukunft unserer Marke gestalten – jede Rolle trägt dazu bei, Mountain Warehouse zum Leben zu erwecken. Wenn Sie sich für Abenteuer, Einzelhandel und das Bewirken von Veränderungen begeistern, würden wir uns freuen, von Ihnen zu hören!
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