Store Manager

Department: UK Retail

Employment Type: Permanent - Full Time

Location: Stratford Upon Avon - Management (SAV)

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
Proactively address employee relations, resolving issues while supporting ongoing learning and development.
Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
Address customer feedback thoughtfully and resolve issues to build brand loyalty.
Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

Passionate about creating outstanding customer experiences.
An inspiring leader with a proven track record in retail management.
A clear and confident communicator, able to engage with colleagues and customers alike.
Results-driven, with a sharp focus on achieving goals and meeting targets.
Approachable, supportive, and trustworthy—a natural team player.
Energetic and proactive, with a determination to see tasks through to completion.
Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

What's in it for you

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
1 weekend off per month, with 28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP

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